• Corporate Retention Associate at ​RelianceHMO

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    Date Posted: 2021-06-24

    Reliance Health uses Technology to Make Healthcare Accessible and Affordable. We are recruiting to fill the position of a Corporate Retention Associate in Lagos.

    Job Summary

    • This role is responsible for developing and maintaining Reliance Health’s relationship with corporate clients by ensuring the highest levels of positive customer experience.
    • The role is also responsible for ensuring strong customer retention and resolution of serious client administrative issues.
    • You are a team player - able to work across different stakeholders, communicate expectations openly and clearly, and welcome constructive feedback.

    Job Description

    • Communicate courteously with clients and internal customers via phone calls and emails.
    • Follow up on pending activities with clients and other respective teams within the organization.
    • Politely attend to client’s suggestions, objections, and complaints
    • Assist clients by guiding them through the decision on the choice of a health plan.
    • Upgrade enrollees Health plans accordingly.
    • Attend client meeting with Sales Representative for proper introduction and handover.
    • Communicate with corporate key contacts to inform them of updates in service.
    • Obtain feedback from client representatives by using the checklist.
    • Understand and be knowledgeable of the various peculiarities with clients.
    • Conduct surveys to evaluate customer satisfaction
    • Forward feedback, tasks and recommendations to appropriate units/personnel.
    • Record details of client representatives/enrollees complaints, feedback and suggestions using the ticketing system
    • Document daily activities and forward report to Team Lead.
    • Raise invoices for clients and following up to ensure prompt payment of premiums
    • Obtain prospective enrollees details and confirm the accuracy of the details.
    • Send reminder mails to prospective enrollees through client representatives when they do not promptly provide their details.
    • Inform client representative in the case of any invalid detail.
    • Register prospective enrollees on RHMO database.
    • Schedule onboarding session with client representatives and onboard the enrollees in the organisation.
    • Schedule and organise Health Talks at clients’ organization
    • Schedule and organize wellness check.
    • Organize corporate events that will improve client retention.

    Job Experience

    • B.Sc / HND in any course
    • 0 - 2 years post-NYSC experience
    • Bias for developing a career in a client-focused role
    • Sales or Customer Success experience is an added advantage, not a must-have.

    How to Apply
    Interested and qualified candidates should apply on or before 31st July, 2021.

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