• Contact Centre Agent at ConSol Limited

    work ConSol Limited
    Date Posted: 2020-10-15

    ConSol is the premier provider of Contact Centre Services and Business Process Outsourcing (BPO) Customer Management Solutions (CMS) in Nigeria. We are hiring a Contact Centre Agent in Oshodi, Lagos.

    Job Responsibilities

    • Handle customer complaints or enquiries via telephone, emails or text messages.
    • Provide customers with needed information and support
    • Make outbound calls.
    • Receive inbound calls
    • Ensure that customers/callers are satisfied.
    • Gather information from customers.
    • Consistently ensure call(outbound/inbound) quality
    • Contributes to team effort by accomplishing related results as needed.
    • Exhibiting competent product Knowledge.
    • Promote good listening skills.
    • Manage length of calls.
    • Utilize computer technology to handle high volume of calls
    • Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
    • Adherence to call script and call centre policies.
    • Compile reports.

    Education Qualification

    • Minimum of ND in Mass Communications or any related field

    Professional Qualification:

    • Relevant Contact centre operations certification


    • Minimum of 1-2 years relevant work experience in the Contact Centre
    • Working knowledge of appropriate CRM software and understanding of the Contact center industry
    • Must speak English & at least one (1) major nigerian language - Yoruba, Igbo or Hausa

    How to Apply
    Interested and qualified candidates should send their Applications on or before 10th December, 2020, with the Role as subject of the email.

    Note: Only applicants residing in the following axis will be considered: Ilupeju / Oshodi / Mushin, Somolu / Bariga / Yaba / Ebutte-Metta / Maryland / Ikeja / Ogba / Isolo/ Ilasa / Okota / Cele / Surulere / Oworoshoki / Gbagada / Anthony

    work ConSol Limited

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