Contact Centre Agent at ConSol Limitedwork ConSol LimitedplaceLagosDate Posted: 2020-10-15
ConSol is the premier provider of Contact Centre Services and Business Process Outsourcing (BPO) Customer Management Solutions (CMS) in Nigeria. We are hiring a Contact Centre Agent in Oshodi, Lagos.
- Handle customer complaints or enquiries via telephone, emails or text messages.
- Provide customers with needed information and support
- Make outbound calls.
- Receive inbound calls
- Ensure that customers/callers are satisfied.
- Gather information from customers.
- Consistently ensure call(outbound/inbound) quality
- Contributes to team effort by accomplishing related results as needed.
- Exhibiting competent product Knowledge.
- Promote good listening skills.
- Manage length of calls.
- Utilize computer technology to handle high volume of calls
- Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
- Adherence to call script and call centre policies.
- Compile reports.
- Minimum of ND in Mass Communications or any related field
- Relevant Contact centre operations certification
- Minimum of 1-2 years relevant work experience in the Contact Centre
- Working knowledge of appropriate CRM software and understanding of the Contact center industry
- Must speak English & at least one (1) major nigerian language - Yoruba, Igbo or Hausa
How to Apply
Interested and qualified candidates should send their Applications on or before 10th December, 2020, with the Role as subject of the email.
Note: Only applicants residing in the following axis will be considered: Ilupeju / Oshodi / Mushin, Somolu / Bariga / Yaba / Ebutte-Metta / Maryland / Ikeja / Ogba / Isolo/ Ilasa / Okota / Cele / Surulere / Oworoshoki / Gbagada / Anthony
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