ConSol is the premier provider of Contact Centre Services and Business Process Outsourcing (BPO) Customer Management Solutions (CMS) in Nigeria. We are hiring a Contact Centre Agent in Oshodi, Lagos.

Job Responsibilities

• Handle customer complaints or enquiries via telephone, emails or text messages.
• Provide customers with needed information and support
• Make outbound calls.
• Receive inbound calls
• Ensure that customers/callers are satisfied.
• Gather information from customers.
• Consistently ensure call(outbound/inbound) quality
• Contributes to team effort by accomplishing related results as needed.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage length of calls.
• Utilize computer technology to handle high volume of calls
• Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
• Adherence to call script and call centre policies.
• Compile reports.

Education Qualification

• Minimum of ND in Mass Communications or any related field

Professional Qualification:

• Relevant Contact centre operations certification

Experience:

• Minimum of 1-2 years relevant work experience in the Contact Centre
• Working knowledge of appropriate CRM software and understanding of the Contact center industry
• Must speak English & at least one (1) major nigerian language - Yoruba, Igbo or Hausa

How to Apply
Interested and qualified candidates should send their Applications on or before 10th December, 2020, with the Role as subject of the email.

Note: Only applicants residing in the following axis will be considered: Ilupeju / Oshodi / Mushin, Somolu / Bariga / Yaba / Ebutte-Metta / Maryland / Ikeja / Ogba / Isolo/ Ilasa / Okota / Cele / Surulere / Oworoshoki / Gbagada / Anthony