• Call Center Agent at Ikeja Electricity Distribution Company (IKEDC)

    work Ikeja Electricity Distribution Company (IKEDC)
    Date Posted: 2020-10-13

    Ikeja Electricity Distribution Company (IKEDC) - We are recruiting to fill the position of a Call Center Agent in Lagos.

    Role Purpose

    • Responsible for receiving audio complaints from various sources such as consumers, the CEO- IE, Consumer Protection Council (CPC), NERC, Independence Corrupt Practices (ICPC), IKEJA forum of NERC etc.


    • Obtains client information by answering telephone calls; interviewing clients; verifying information.
    • Respond to billing inquiries and handle customers' high bill complaints.
    • Provide information about company programs, products and services.
    • Report electric emergencies and outages.
    • Provide data to customers requesting new services and/or construction and channel to appropriate office.
    • Seek resolution of customer complaints.
    • Respond to utility commission and agency inquiries.
    • Updating customers' account.
    • To take telephone calls on behalf of IE in order to fulfil customer requirements.
    • To know the most up to date information on all product and services of IE and be able to help customers in a quick and friendly fashion.
    • Maintains communication equipment by reporting problems.
    • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
    • Assist in Carry out any other duties as requested by Head customer Service and Head of Department.

    Minimum Qualifications

    • This role requires a first degree in a Social Science or related course
    • Requires at least 1 year relevant work experience with advanced/ extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.

    Technical Competencies:

    • Possesses current knowledge of profession.
    • Knowledge of the business
    • Good customer service management
    • Good Phone Skills
    • Good Analytical skills
    • Commitment to Task

    Behavioral Competencies:

    • Ability to work under pressure and multi task effectively
    • Good Verbal communication & interpersonal Skills
    • Attention to Detail.
    • Persuasive
    • Good customer Service

    How to Apply

    Interested and qualified candidates should apply on or before 20th October, 2020.

    work Ikeja Electricity Distribution Company (IKEDC)

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