Ikeja Electricity Distribution Company (IKEDC) - We are recruiting to fill the position of a Call Center Agent in Lagos.

Role Purpose

• Responsible for receiving audio complaints from various sources such as consumers, the CEO- IE, Consumer Protection Council (CPC), NERC, Independence Corrupt Practices (ICPC), IKEJA forum of NERC etc.

Responsibilities

• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Respond to billing inquiries and handle customers' high bill complaints.
• Provide information about company programs, products and services.
• Report electric emergencies and outages.
• Provide data to customers requesting new services and/or construction and channel to appropriate office.
• Seek resolution of customer complaints.
• Respond to utility commission and agency inquiries.
• Updating customers' account.
• To take telephone calls on behalf of IE in order to fulfil customer requirements.
• To know the most up to date information on all product and services of IE and be able to help customers in a quick and friendly fashion.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Assist in Carry out any other duties as requested by Head customer Service and Head of Department.

Minimum Qualifications

• This role requires a first degree in a Social Science or related course
• Requires at least 1 year relevant work experience with advanced/ extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.

Technical Competencies:

• Possesses current knowledge of profession.
• Knowledge of the business
• Good customer service management
• Good Phone Skills
• Good Analytical skills
• Commitment to Task

Behavioral Competencies:

• Ability to work under pressure and multi task effectively
• Good Verbal communication & interpersonal Skills
• Attention to Detail.
• Persuasive
• Good customer Service

How to Apply

Interested and qualified candidates should apply on or before 20th October, 2020.