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Analyst, Third Party Application Support at First Bank of Nigeria Limited
work First Bank of Nigeria LimitedplaceLagosDate Posted: 2020-01-20First Bank of Nigeria Limited (FirstBank) is hiring an Analyst, Third Party Application Support in Lagos.
Job Objective(s)
- Provide operational support for all Third-Party applications within the Enterprise following IT global best practice and in line with FirstBank Information Security standards.
Duties & Responsibilities
- Conduct proactive monitoring, operation and maintenance of applications to support business operations and ensure compliance to relevant regulatory and industry standards
- Provide technical direction in the area of requirement definition, planning, coordination and implementation of applications
- Ensure prompt and effective delivery of applications to users
- Assist with application configurations and problem and incident management to ensure IT service continuity and supply
- Provide support to all applications in production environment
- Conduct event, fault and performance management
- Contribute to routine application analysis, and evaluation on resource requirements necessary to maintain and/or expand service levels
- Ensure all application issues are resolved and documented
- Fulfil service requests and perform routine maintenance and support activities
- Liaise with application vendors and local representatives for support and issues resolution
- Assist in the preparation and documentation of processes and procedures for effective applications support and management
- Ensure that new patches are tested and deployed in accordance with industry best practice
- Escalate and track resolution of users’ issues arising from application usage to the appropriate vendors
- Ensure that changes based on requests for change are well documented while applying change control procedures.
- Identify trends of technical issues and their root cause and work with the application OEM to provide permanent resolution.
- Monitor and ensure that issues logged against the team are promptly resolved and updated on the service request platform
- Perform other duties as may be assigned by the Unit Head, Operation & Maintenance or Head, IT Operations & Infrastructure
Job Requirements
Education:- Minimum of a first degree or its equivalent in any numerical discipline (Computer Science, Engineering, Mathematics, Statistics etc.)
Experience:
- Post NYSC cognate experience
How to Apply
Interested and qualified candidates should click here to apply
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