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Analyst, Application Support - Finacle Support at First Bank of Nigeria Limited
work First Bank of Nigeria LimitedplaceLagosDate Posted: 2020-01-20First Bank of Nigeria Limited (FirstBank) is hiring Analyst, Application Support -
Finacle Support in Lagos.Job
Objective ( s)- Provide operational support for all Core banking applications within the Enterprise following IT global best practice and in line with
FirstBank Information Security standards.
Duties & Responsibilities
- Conduct proactive monitoring,
operation and maintenance of core banking applications (Nigeria and subsidiaries) for optimal performance and ensure compliance to relevant standards - Ensure prompt and effective delivery of applications to users
- Manage the availability and optimal Performance of application configurations, problem and incident management to ensure IT service continuity and support
- Collaborate with IT Application Solution developers and other stakeholders to ensure new applications/customizations meet the bank’s operational standard.
Participate inUser review andUser Acceptance Test to ensure changes to production meet operational standard- Collaborate with Information Security Operations Department to ensure that all the identified
Core banking applications’ vulnerabilitiesare remediated appropriately - Assist with routine application
analysis, and evaluationon resource requirements necessary to maintain optimal service levels - Ensure all application issues
are resolved and root cause( s)are documented in accordance with Bank’s standard procedure - Fulfil service requests and perform routine maintenance and support activities
Participate in testing and exercising of the bank’s business continuity management of critical products and services as it relates to core applications- Assist in closure of all internal and external audit exceptions as it relates to all core applications
- Regularly monitor, track and ensure that recommended patches from OEMs are tested and deployed up to date for core banking applications
- Assist with the Planning, design and execution of agreed End of Month (EOM)/End of Half Year (EOHY)/End of Year (EOY)activities for Nigeria and subsidiaries
- Generate team’s daily monitoring report
- Collaborate and engage OEMs and vendors for regular review of escalation and resolution of issues logged/raised
- Ensure issues logged on the service management platform are promptly resolved and closed to avoid breeches
- Attend to users’ enquiries, requests and issues originating through telephone calls, emails and other approved workflows and documents (ITSR etc)
- Update the team’s SOP with new and modified processes and activities
- Ensure detailed documentation of manuals, job cards and other documents referenced in carrying out support activities
Job Requirements
Education:- Minimum of a first degree or its equivalent in any numerical discipline (Computer Science, Engineering, Mathematics, Statistics etc.)
Experience
- Post NYSC.
How to Apply
Interested and qualified candidates should click here to apply
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- Provide operational support for all Core banking applications within the Enterprise following IT global best practice and in line with