• Customer Service Intern at ​A1 Power Technologies Limited

    work ​A1 Power Technologies Limited
    placeLagos
    Date Posted: 2020-02-12

    A1 Power Technologies Limited (formerly Chlorophyll Ventures Limited) is an energy services and solutions provider offering cutting-edge technology and strategic consulting for a sustainable energy sector. We are hiring a Customer Service Intern in Lagos.

    Job Description

    The ideal candidate will be required to carry out the following key activities;

    • Maintaining a positive, empathetic and professional attitude toward customers at all times.
    • Communicating with customers through various channels.
    • Answers inquiries by clarifying desired information on products and services.
    • Respond politely and courteously to customers enquiries.
    • Managing large amounts of inbound calls, chats and emails in a timely manner.
    • Collecting customer information and analyzing customer need and providing prompt solutions.
    • Contributes to team effort by accomplishing related results as needed.
    • Coordinates daily updates on our social media handles.
    • Keeping records of customer interactions, transactions, comments and complaints.
    • Communicating and coordinating with colleagues as necessary.
    • Providing feedback on the efficiency of the customer service process.
    • Ensure customer satisfaction and provide professional customer support.

    Qualifications

    • B.Sc / HND in Electrical Electronics Engineering, Physics, or any Science discipline.
    • Must be a serving Corps member.

    Knowledge, Skills and Attitude:

    • Good knowledge of renewable energy and electricity metering industry.
    • Ability to stay calm when customers are stressed or upset.
    • Proficient in graphic design software and Microsoft excel
    • Experience working with customer support.
    • Social media savvy
    • Continuous learning and improvement
    • Effective communication skills
    • Attention to details
    • Critical thinking, problem-solving and analytical skills
    • Result oriented
    • Integrity and accountability.

    Method of Application

    Interested and qualified candidates should send their CVs on or before 21st February, 2020, using the "Job Title" as the subject of the email.


    work ​A1 Power Technologies Limited

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