• Hotel Manager Job Description

    A hotel manager is a person who organizes and controls the operations of a hotel by providing leadership, guidance and direction to the hotel staff to deliver excellent services while making profit for the hotel.

    A hotel manager should be well organized, enthusiastic, quick-witted, perceptive, visionary and creative, and have the ability to lead and persuade others, and make good decisions. They should be able to relate to a wide range of people and build good relationships with their customers and staff.

  • What does a Hotel Manager do?

    Hotel managers may do some or all of the following:

    • plan and update hotel restaurant menus in consultation with chefs
    • establish standards for personnel performance and customer service
    • plan and manage the hotel budgets
    • hire, train and supervise hotel workers
    • plan and organize staff rotas
    • maintain administrative records, prepare payrolls and pay bills
    • solve problems with customers or employees
    • plan and manage building maintenance, renovations and furnishings
    • organize entertainments for customers
    • inspect guest rooms, public areas, and grounds for cleanliness and appearance
    • plan and organize activities to promote and market the hotel
  • Where does a Hotel Manager work?
  • Working Conditions

    Hotel managers may work long, irregular hours that include evenings, weekends and public holidays, and be on-call. They work in offices and in public areas of the hotel. They may be required by some employers to live in the hotel.

  • What is Required to Become a Hotel Manager?

    To become a hotel manager, you may be promoted from within the establishment and up the ranks or you may go through a formal training program and obtain a degree or diploma in hotel management, hospitality management or a similar discipline.

  • Modules

    Just to give you an idea, some of the classes that you’ll be taking in college to obtain a degree in Hospitality Management may include:

    • Calculus
    • Statistics
    • Nutrition
    • Professional Ethics
    • Business Ethics
    • Business Computer Systems
    • Market Concepts
    • Human behavior
    • Food Science & Management Principles
    • Food Systems
    • Legal Environment of Business
    • Fundamentals of Management
    • Hotel Management
    • Facilities Management
    • Hospitality Marketing & Sales
    • Hospitality Industry Law & Ethics
    • Hospitality Operations Mgmt
  • Specializations
  • Knowledge, Skills and Attributes

    Hotel managers need to have:

    • resilience
    • carefulness
    • flexibility and versatility
    • creativity and innovation
    • perceptiveness
    • honesty and responsibility
    • good listening and communication skills
    • organizational skills
    • leadership and networking skills
    • analytical and problem-solving skills
    • financial, budgeting and stocktaking skills
    • the ability to coordinate multiple tasks at one time
    • the ability to handle difficult guests/situations with tact and diplomacy
    • the ability to smile, and be courteous and friendly
    • the ability to maintain a professional demeanor in stressful situations
    • the ability to relate with people from a range of cultures and backgrounds
    • knowledge of general office work such as filing and recording of information
    • knowledge of hospitality Industry law & ethics
    • knowledge of principles of hotel management


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Alternative Careers
  • Restaurant Manager
  • Event Planner
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