• Vigilance Strategy & Monitoring Officer at ​Ikeja Electricity Distribution Company (IKEDC)

    work ​Ikeja Electricity Distribution Company (IKEDC)
    Date Posted: 2021-04-07

    Ikeja Electricity Distribution Company (IKEDC) - We are recruiting to fill the position of a Vigilance Strategy & Monitoring Officer in Lagos.

    Role Purpose

    • This role will be responsible for carrying out the unit strategic vigilance activities.


    • Prepare Weekly visitation plans based on escalations and customer complaints
    • Provide daily feedback report to relevant stakeholders for all escalations and customer complaints where required
    • Enforce actions on consumers resorting to theft or illegal use of electricity
    • Investigation of complaints assigned and providing technical comments on various investigations.
    • Ratifications of penalized customer
    • Periodic surveillance checks for both customer and field commercial staff to ensure compliance to company policies
    • Periodic Energy and commercial loss audit
    • Weekly Performance reporting
    • Analysis of MIS reports, provide monitoring oversight for field commercial for effective close out of all escalated issues / complaints.
    • Carry out any other duties as requested by the team lead and/or Head (Vigilance strategy & Monitoring).

    Minimum Qualifications

    • This role requires a B.Eng. degree in one of the following disciplines –Electrical Engineering or Electronics or its equivalent diploma qualification
    • Requires 1 - 2 years relevant work experience.

    Technical Competencies:

    • Good Knowledge of metering installation
    • Familiarity with the various types of electricity metering infrastructure
    • Good knowledge of the electricity supply chain value system
    • Knowledge of the electricity regulatory codes and requirements
    • Energy audit/accounting capabilities
    • Business Acumen.

    Behavioral Competencies:

    • Discipline & Integrity
    • Communication skills.
    • Business ethics.
    • Great analytical skills.
    • Attention to detail.
    • Ability to influence others
    • Good Intuitive and observatory skills.

    How to Apply
    Interested and qualified candidates should apply on or before 14th April, 2021

    work ​Ikeja Electricity Distribution Company (IKEDC)

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