Workforce Group - Our client, a Traveling Agency that offers travel advice and assistance in the area of ticketing/reservation and the concierge desk is currently looking for a suitable candidate to fill the position of Travel Consultant in Lagos.

Job Duties and Responsibilities

• Responsible for ticket issuance, re-issue and reservation
• Responsible for Visa Processing & Protocol Services
• Assist and provide the necessary information to customer inquiries
• Acting as an intermediary between the airlines and the agency by ensuring there is day to day correspondence with the airlines on ticketing and reservation issues
• Ensuring tickets are delivered to the customer before the date of travel
• Ensuring there is effective follow up on customer travel plans (Hotel, Visa, etc)
• Ensuring that customer satisfaction is achieved at all times
• Ensure that all periodic payments to regulatory bodies ie. IATA, NANTA, NCAA etc are executed
• Ensuring a seamless transaction when booking tours and holiday packages
• Ensuring that all bookings on tour engines are done correctly
• Conducting market surveys and advice management periodically on findings
• Assign duties, responsibilities, staff roster and leave records
• Keep self and the team up to date on product, service, policies, and procedures through regular team meetings ensuring communication and understanding
• Handle day-to-day problem resolution, escalating to higher levels as required.
• Ensure ticket stocks are correctly logged, stocked, stored and all material properly stocked and displayed.

Requirements

• Should have a minimum qualification of OND
• Must have at least 2 - 3 years working experience in a Travel Agency or airline in a similar capacity.
• IATA certificate and experience on Ticketing
• Vast knowledge in a protocol
• Ability to use a minimum of two GDS applications (Amadeus ,Sabre, and Galileo)

How to Apply

Interested and qualified candidates should send their CV on or before 26th February, 2019, using the job role 'Travel Consultant' as the subject of the mail.