• Technical Support Engineer (i-TAC Engineer) at ​ipNX Nigeria Limited

    work ​ipNX Nigeria Limited
    Date Posted: 2020-01-14

    ipNX Nigeria Limited, an Information and Communications Technology company, is hiring a Technical Support Engineer (i-TAC Engineer) in Lagos.

    Purpose of the Job

    • Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.

    Expected Key Results (Detailed KPIs)

    • Incident Management (First Call Resolution)
    • Prompt Response to inbound calls and emails
    • Follow up on unresolved complaint/ open tickets to closure
    • Timely Escalation/feedback to relevant units.
    • Preparing Technical Reports

    Educational Qualifications & Functional Skills

    • B.Sc / B.Eng in Computer Science / Computer Engineering / Electrical-Electronics Engineering
    • CCNA, CCNP (Desired)
    • Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
    • Excellent business communication skills both verbal and written.

    Work Experience:

    • A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
    • Knowledge and experience with network security (IPSec Firewalls) are desirable.
    • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
    • Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.

    Other Requirements:

    • Customer Focus
    • Tech savvy
    • Action orientation
    • Drive results
    • Cultivate Innovation
    • Ability to optimize work processes
    • Resilience
    • Self Development
    • Nimble Learning.

    How to Apply

    Interested and qualified candidates should click here to apply on or before 31st March, 2020.

    work ​ipNX Nigeria Limited

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