• Technical Support Engineer at FINCA

    work FINCA
    placeOwerri, Imo
    Date Posted: 2020-07-07

    FINCA, a leading international Microfinance Institution, is recruiting to fill the position of a Technical Support Engineer in Owerri, Imo.

    Job Summary

    • FINCA Nigeria is recruiting an experienced, motivated with knowledgeable background for Technical Support Engineer Position.
    • The position reports directly to the Systems & Network Administrator or as may be assigned, and is responsible to provide technical support of User, computers and peripheral devices in FINCA Nigeria.

    Essential Duties and Responsibilities

    • Provide first line of support to users of the network.
    • Diagnose and resolve hardware failures, network operating system problems and other LAN/WAN related malfunctions
    • Identify and resolve all hardware, Network Operating System, Operating System, and LAN, MAN, WAN related issues.
    • Set up and maintain security measures on the network, including the setting up of passwords and provision of access privileges to users.
    • Ensure the security and safety of corporate databases against viruses, hackers and intruders
    • Set up, install and configure all IT related equipment and accessories
    • Arrange for regular servicing and maintenance of networking equipment.
    • Liaise with third party suppliers and vendors to ensure that all IT related equipment and network operating systems operate to specifications
    • Maintain servers, routers, switches, workstations, stand-alone PCs and miscellaneous supporting devices and OS software.
    • Maintain an inventory of all Network related equipment showing the physical location, the user, a clear description, the speed and capacity of the equipment.
    • Assist in maintaining the disaster recovery site and ensure business continuity in times of crisis.
    • Communicate clearly and concisely with other departments and users to resolve user problems.
    • Carry out installation on in branches and Head office.
    • Maintain all the registers and logs pertaining to your job functions
    • Update procedures and manuals relating to the job function
    • Undertake any other assignment related to information systems technology as may be assigned by the Head of department.

    Qualifications and Experience

    • Degree / Higher National Diploma in Electronics and Computer Science or its equivalents
    • Relevant experience in related function, especially with a financial institution.
    • Network certification will be an added advantage
    • Excellent analytical and problem-solving skills
    • Excellent interpersonal, written and oral communication skills
    • An MCSE /CCNA/CCNP or Linux Certified is added advantage
    • Prior experience working in a telecom industry is an added advantage.

    Critical Competencies:

    • Employee Engagement: Maintains a fulfilling work environment; Provides feedback on performance regularly.
    • Achievement Focus: Overcomes obstacles creatively; Consistently achieves business objectives; Recognizes and pursues opportunities; Takes calculated risks to achieve goals.
    • Collaboration: Convinces others collaboration is a win-win; Holds people accountable to work together; Fosters mutual accountability to achieve results; Develops rapport throughout the Company.
    • Responsible for Results: Takes responsibility for own actions; Balances urgency with attention to detail.
    • Financial Responsibility; Conserves organizational resources; Works within budget guidelines; Assesses ROI on expenditures; Adjusts allocations to take advantage of unplanned opportunities.

    Language Skills:

    • Fluency in written and spoken English; Fluency in atleast1 local language preferred.

    Key Deliverables:

    • Ensure information system costs are within budget
    • Ability to get a good return on investment in computerized banking systems.
    • Maintain minimum downtime on information.
    • Timely and efficient implementation of information system in the Region.
    • Timely and promptly delivery of services to customers.
    • Ensures financial reports are produced accurately and timely.
    • Ensure an efficient information system.

    Location Criteria:

    • Successful Candidate Must be willing available to relocate to Owerri, Imo State, Nigeria

    How to Apply
    Interested and qualified candidates should click here to apply 17th July, 2020.

    Note: Interview process will be conducted in Owerri Imo State

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