RelianceHMO, a health insurance company, is hiring a Reliance Care Officer in Lagos.

The Position

• The ideal candidate will be responsible for interacting with our customers and various stakeholders, ensuring excellent customer service experience and client retention across all engagements.
• As one of the first contact for our customers and stakeholders, you will be expected to show a high level of product knowledge, learning agility, empathy, emotional intelligence and problem-solving acumen. Also, you are able to learn fast and work under high pressure.
• You are a team player “ able to work across different stakeholders, communicate expectations openly and clearly, and welcome constructive feedback.

Key Responsibilities

• Communicate courteously with clients (Individuals and SMEs) across all assigned platforms.
• Respond to requests, enquiries and complaints from clients and prospective clients.
• Assist prospective clients in their choice of company's Health Plan by providing relevant information.
• Follow-up on prospective clients and ensure they become actual clients.
• Upgrade enrollees' Health plans accordingly.
• Escalate unresolved issues to the team lead and follow-up on the clients' complaints.
• Politely attend to clients' suggestions, objections and complaints.
• Communicate with clients to inform them of updates in service.
• Conduct surveys to evaluate Customer Satisfaction.
• Forward feedbacks, tasks and recommendations to appropriate units/personnel.
• Record details of customer feedback using the appropriate internal communication system.
• Document daily activities and forward report to Team Lead.
• Update the to-do list from communication with clients.

You'll love this opportunity because:

• You'll have a lot of independence in managing projects
• We have a vibrant and active culture
• Co-workers are a close-knit, intelligent, and motivated team

Qualification

• Bachelor's Degree.

How to Apply

Interested and qualified candidates should apply