Product Support Officer at The Concept Groupwork The Concept GroupplaceLagosDate Posted: 2022-01-10
- The Concept Group is a holding company for companies established in 1992. Subsidiaries under the Group include: Rosabon Financial Services - Nigeria’s Leading Financial Intermediary and Equipment Leasing Company, Concept Nova - Bespoke Enterprise IT Solutions Company, Percy Aitkins - Bureau De Change.
- Working with the relevant Product team members, to provide support services for the team’s project, to ensure the product requirements are built rightly
- Managing product requirement documents (PRD) to ensure they are up to standard and readily available to all stakeholders
- Support the team in pre and post product deployment
- Managing product models to ensure they are up to standard in fulfilling product implementation goals.
- Monitor and effect the adherence of guiding product policies and goals
- Work with the Marketing, Customer Engagement, and Sales Teams to provide second level support that continuously improves marketing lifecycle
- Monitoring the customer experience for users of our products and overseeing continued improvements to the user experience
- Manage and remove obsolete products.
- Complete all works necessary to support market research need.
- Bachelor's Degree in Finance, Marketing, Business Administration or other relevant fields
- 2 years of product management support experience, leading strategic and operational initiatives
- Proven and successful experience leading high-performing product and promotional strategies for a business, resulting in increased revenue.
- Ability to manage stakeholders
- Excellent analytical, decision-making, and problem-solving skills
- Competence to analyze financial and non-financial data
- Ability to effectively exchange information, in verbal or written form, by sharing ideas, reporting facts and other information, responding to questions, and employing active listening techniques
- Excellent knowledge and use of existing software packages (Power BI and Microsoft Excel).
METHOD OF APPLICATION
- Interested and qualified candidates should send their CV to: firstname.lastname@example.org using the Job Title as the subject of the mail.
The Concept Group
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