Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organizations on a timely and consistent basis. We are recruiting to fill the position of Operations Support Engineer in Lagos.

Job Description

• To deliver standard business operations services to retain existing customers in relation to Incident resolution, Problem reporting, Event Monitoring, Post Implementation Configuration.

Responsibilities

• Incident Resolution.
• Shall ensure that all incidents logged are resolved with a view to meeting set SLA/Customer satisfaction while liaising closely with relevant teams
• Shall ensure proper cleanup of aftereffect of incidents with a view to eliminating exposure.
• Shall adequately document known issues and detailed work-around that can be applied in the case of a re-occurs
• To adequately report problems resulting from incidents with a view to completely resolve root cause
• Provide technical expertise as subject matter experts in project task executions and contribute to the overall team knowledge
• Propose improvement to application/services with a view to eliminating/reducing incidents
• Occasional support during off-work periods e.g weekends, public holidays, and night.
• Event Monitoring.
• To ensure timely event detection with a view to averting critical incident
• To ensure that incidents are created for all critical events.
• To ensure timely resolution of critical events that could impact the system.
• Work on schedule and during off-work periods e.g weekends, public holidays, and night.
• Operational Services Configuration Management.
• Set up/ Configure settlement, Dispute, and Reconciliation applications/servers as deployed by the technology team.
• Suggest an improvement to the process with a view to making operations better.

Requirements

• Minimum of First Degree in Science / Engineering related discipline
• Minimum of 1-year experience in similar or related field
• Basic understanding of SQL
• Understanding of Basic Networking/File Transfer Protocol
• Understanding of Basic Linux Command and concept of Kubernetes

How to Apply
Interested and qualified candidates should apply on or before 23rd September, 2021.