• Network Implementation & Support Engineer at iRecruiters Africa​

    work iRecruiters Africa
    placeAbuja
    Date Posted: 2019-05-03

    iRecruiters Africa - Our client is a leading Information Technology Company in Nigeria with specialization in Network Connectivity, Internet based and Enterprise Solutions in Nigeria.


    Job Summary: The Company seeks to hire a service driven Telecom Engineer to improve the quality of Customer Experience by ensuring strict compliance on agreed SLAs with customers and providing swift response to customers’ complaints within standard MTTR.

    Key Responsibilities:

    1. Corporate Incident Management
    Corporate Customers:
    • Restore service failures within 4 hours of its occurrence-
      Implementation and integration of new Projects.
    Retail Customers:
    • Restore service failures within 24 hours of its occurrence.
      Incident Management Communication: Provide prompt feedback for input into the OTRS
    • Application with information relating to activities being carried out to resolve customer service incidents.
    1. Preventive Maintenance
    • Identify, plan and execute nodes/segment that require preventive maintenance on the network.
    1. Pre-Sales Engineering
    • Liaise with NSD in preparing bid documents and preparing technical documentation for presentation during presales engagement
    1. Others
    • Ensure weekly support status reports are done and submitted timely for review.
      Provide backend support to FSE in integrating new customers to the network or providing customer’s link upgrade.
      Timely delivery and completion of Assigned projects.
      Draft out project implementation plan (PIP) for new projects and installations and ensure strict adherence.
      Managing Pre-Installation procedures (site survey), and actual Installation, integration and maintenance of microwave radio links.
      Ensure no stock-out of tools and materials for network implementation and for fault support.

    Key Requirements:
    • First degree in any of BEng Computer Engineering, BEng Electrical Electronics or any IT related fields with 2.2/ Upper Credit.
      Professional certifications in CCNA or/and CCNP is preferred.
      Technical Site Survey (TSS) experience on Fiber & Microwave Radio platforms using tools like GPS.
      Good LAN/WAN network design and implementation skills.
      Ability to solve complex problems in the shortest available time using honed analytical skills.
      Good interpersonal skills with customers, vendors and members of team.
      Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, BGP,OSPF, RIP etc).
      Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).
      Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
      Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant power devices/components.
      A hands on experience with IP Routing, MPLS, QOS, VPN, and DMVPN is preferred.
      Knowledge and experience with network security (IPSec Firewalls) is desirable.
      Hands-on experience with OSPF and BGP.
      Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.
      Strong telecommunications transmission skills (both Optical and wireless), IP design skills, in-depth knowledge of IP Network Troubleshooting.

    Compensation: Highly Competitive


    Method of Application

    Interested and qualified candidates should click here to apply


    work iRecruiters Africa

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