First Bank of Nigeria Limited (FirstBank), a financial services institution, is hiring a Market Research & Business Intelligence Officer in Lagos.

Job Objectives

• Conduct regular market research, customer and transactional data analysis to provide intelligence for new products and re-engineering of existing ones
• Find new ways to attract quality customers, maximize value of existing ones and maintain market dominance through innovation
• Manage a comprehensive framework for Revenue Assurance of all eBusiness products.
• Participate in the management of performance and delivery of management reporting for decision making and interventions.
• ESupport the formal strategy making process of Business group.

Duties & Responsibilities

• Participate in the performance of regular market analysis to support strategy and analyze performance in order to maximize revenue opportunities and drive excellent operations through detailed customer knowledge.
• Implement the overall analytics and business intelligence strategy for eBusiness.
• Design and develop analytical projects designed to understand key business behaviours that drive customer acquisition, retention, and engagement.
• Analyse eBusiness performance continuously and comprehensively and provide timely advise to management on improvement options.
• Establish clear product performance metrics, targets and accountabilities and render report on key performance indicators to ensure that management and business owners can measure, monitor and continuously improve performance.
• Develop a management information system (MIS) to aid distributed reporting of eBusiness performance
• Perform budgeting for the group and ensure compliance of business operations to budget.
• Manage the group’s P/L account and supervise the reconciliation functions for the account and other Admin functions.
• Plan the eBusiness strategy retreats, workshops, Knowledge Sharing Sessions and monthly meetings.
• Identify opportunities to develop forecasts, statistical models, segmentation schemes, and data-driven analyses to drive the deepening of electronic product penetration.
• Work with business and operations owners in eBusiness/ as well as other SBUs in the Bank to identify information needs and develop reporting to address those needs consistently.
• Support in planning, developing, communicating and executing the group’s strategy.

Key Performance Indicators:

• Quality of research, analyses and depth of recommendations
• Profitability of eBusiness Products
• Migration rate of Customers to electronic platform
• Efficiency of Channels and Cards Operations
• Number of processes optimized.
• Timeliness, completion and quality of Strategy sessions
• Timeliness, completion and quality of Reports
• OPEX Variance.

Job Requirements
Education:

• First degree in any Discipline, preferably Economics, Computer Science and Accounting.

• Minimum experience - Minimum of 2 year working experience in banking or financial services industry
• Prior experience in Market Research and Business Intelligence is required.
• Outstanding background in data analysis tools and methods. Experience working with highly skilled quantitative/statistical analysts
• Good understanding of revenue and billing models in an electronic business industry

Key Competency Requirements

Knowledge:

• Basic banking operations knowledge
• Sound understanding of electronic payments - card business and operations.
• Strong knowledge of the ePayment Industry
• Numerate, analytical, high attention to detail, able to prioritize
• Maintains a positive attitude and works effectively in pressured situations
• First-rate communications skills
• Understanding of charging principles, and fees model in an electronic business environment.
• Ability to combine strong analytical skills with sound business knowledge
• Ability to develop and evolve long-term strategies while driving tactical projects Good appreciation of project management

Skill/Competencies:

• Strong Analytical skill
• Data Analysis Skills (Including the use of related software programs and tools)
• Customer, Market and Result Oriented
• Excellence in planning and execution
• Adapts readily to change in routine
• Strong computer skills.
• Quality Report Writing Skills.

How to Apply

Interested and qualified candidates should click here to apply