• IT Support Officer at ​Alpha Mead Group

    work ​Alpha Mead Group
    Date Posted: 2020-08-19

    Alpha Mead Group, a Total Real Estate Solutions Company, is hiring an IT Support Officer in Lagos.

    Role Summary

    • IT support officer is responsible for monitoring and maintaining the computer systems and networks of the organisation.
    • You will be installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems, either over the phone or in person.


    • Install and configure computer hardware operating systems and applications
    • Monitor and maintain computer systems and networks
    • Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
    • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
    • Provide support, including procedural documentation and relevant reports
    • Follow diagrams and written instructions to repair a fault or set up a system
    • Support the roll-out of new applications
    • Set up new users' accounts and profiles and deal with password issues
    • Respond within agreed time limits to call-outs
    • Work continuously on a task until completion (or referral to third parties, if appropriate)
    • Prioritise and manage many open cases at one time
    • Rapidly establish a good working relationship with customers


    • B.Sc / HND in Computer Science, Information Technology or related discipline
    • Relevant Microsoft or equivalent professional qualification is desirable
    • At least 2 years of relevant IT experience.
    • Broad knowledge of current IT development and integration technologies and best practice.
    • Good interpersonal and communication skills.

    Method of Application
    Interested and qualified candidates should on or before 28th August, 2020.

    work ​Alpha Mead Group

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