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i-TAC Support Engineer at Halogen Security Company Limited
Halogen Security Company Limited, a professional Security Solutions company, is recruiting to fill the position of i-TAC Support Engineer in Lagos.
Job Description
- Halogen Security Company is seeking to recruit a i-TAC Support Engineer for a client in the IT industry.
- Provide first level off-site technical support for all services: Voice, Data connectivity, Internet services, Wimax services etc.
- To consistently provide a high level of excellent customer service and support, ensuring customer satisfaction.
- Hands-on experience on Incident Management (First Call Resolution)
- Prompt Response to inbound calls and emails.
- Follow up on unresolved complaint/ open tickets to closure.
- Timely Escalation/feedback to relevant units.
- Preparing Technical Reports.
Job Requirements
- B.Sc/B.Eng Computer Science/Computer Engineering /Electrical-Electronics Engineering (2.2/Upper Credit at minimum).
- CCNA, CCNP (Desired)
- Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
- Excellent business communication skills both verbal and written.
How to Apply
Interested and qualified candidates should send their CVs on or before 13th May, 2019, with "i-TAC Support Engineer" as the subject to the mail
For enquiries: kindly call: 09090328028
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