Carlcare Development Nigeria Limited, a subsidiary of Transsion Holdings formerly known as TECNO Telecom Limited, is currently recruiting to fill the position of Hotel Services Direct-Sales Executive in Lagos.

Job Summary

• We are looking for Hotel Services Direct-Sales Executives who have gained ideally a minimum of 2 years of experience in a similar role.
• The Hotel Direct Sales Executive is responsible for contacting customers to offer hotel services and products.
• The Direct Sales Executives will work closely with the email marketing team to target customers by email, and then follow over the phone to ensure efficiency.

Job Description

• Make outbound calls to potential and existing customers with a view to selling and upselling core hotel services, additional experiences, complimentary products and services within the hotel.
• Achieve pre-defined periodic sales and service targets, thereby maximizing revenue and profit margin from all sales opportunities
• Manage personal workload, ensuring all potential sales opportunities are followed up, and achieved.
• Record outbound call history and customers response in detail for training and improvement purposes.
• Ensure continual improvement of detailed knowledge of hotel products and services
• Provide exceptional service, ensuring every customer is offered the right products.
• Provide monthly reports detailing calls, conversion, revenue and hotel services sales
• Provide monthly report which would include customer feedback and insights into the challenges, influences and enquiries relating to customer purchasing decision making process.
• Assist customers with all post-sale booking issues related to hotel bookings
• Contribute to improvements in sales and service processes
• Work closely with sales and operations department, to resolve all customer service issues and queries brought forward.

Candidates Required Skills, Personal Attributes & Experience

• Females preferred
• Minimum of an HND/B.Sc. from a reputable university.
• Must have a minimum of 2 years of experience in a customer service related role; either as a customer service/direct sales agent within the following industries: Telecoms, Banking/Financial services, E-Commerce, or any service-oriented industry.
• Proficiency in English; knowledge of other Nigerian languages is a plus.
• Good verbal and written communication skills
• Strong customer service orientation.
• Must possess maturity, confidence complemented by humility.
• Must be Persistent as the role may require having to deal with difficult prospects and customers. The direct sales agent must remain driven and positive to transform leads into sales.
• Must be a personable communicator who clearly and persuasively describes products and services to customers to encourage sales transactions
• Team Player
• Calm and decisive under pressure
• Must be highly organized, resourceful and have problem-solving abilities.

How to Apply

Interested and qualified candidates should send their CV by 21st January, 2019, stating the job title as the subject of the email.

Note: Due to volumes of applicants, this vacancy can close early. Make sure you get your application in as soon as possible to avoid disappointment!