• GTS Support Services Officer at Amaiden Energy Nigeria Limited

    work Amaiden Energy Nigeria Limited
    placeNigeria
    Date Posted: 2019-10-21

    Amaiden Energy Nigeria Limited, an Oil & Energy company, is recruiting to fill the position of a GTS Support Services Officer in Nigeria

    Job Description
    Provision of this service shall include the following:

    • Provide User Telecom device support – IP Phone/Analog Phone/ Hotlines (GTS)
    • Provide end user support on cable distribution and termination on wall outlets
    • Provide support for all Telecom Services, Activities and supporting devices during office hours
    • Provide out of hours support for Telecoms Services, Activities and supporting devices to ensure 24/7 service availability
    • Carry out Preventive Maintenance according to given schedule and generate required
    • Provide support for Telecom Operational Projects
    • Provide site interface support to Shareholder companies on maintenance/project activities
    • Carry out monitoring, testing & reporting of Telecoms systems based on agreed schedules and format
    • Provide support for Installation, Movement, addition, change (configuration and hardware) and Decommissioning of Telecom devices
    • Keep up-to-date inventory and documentation of all deployed telecommunication infrastructure in various locations (items, users and location)
    • Log/manage service outages in Remedy Service Management tool within agreed
    • Provide Interface support to 3rd Party Service Providers in troubleshooting and service restoration (WAN Leased Circuit Providers, Internet Service Providers, Cable TV providers, etc).
    • Respond to call-outs within agreed SLA for Installation, Move, Add & Changes including non- manned
    • Provide support on LAN and indoor cable distribution/ termination at data closet, tributaries and equipment
    • Providing Telecoms Management information reporting (daily, Weekly, Monthly, Yearly and Ad- hoc) on network infrastructure health status and service utilization
    • Use Permit system in obtaining approval for carrying out all work
    • Carry out daily support in compliance with applicable regulation for operating Telecommunication equipment.

    Job Requirement

    • Years of experience in similar role.


    How to Apply
    Interested and qualified candidates should click here to apply on or before 30th October, 2019.



    work Amaiden Energy Nigeria Limited

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