MasterMindsHRSG Management Consulting - Our client, a Law firm located in Ikeja, Lagos State is currently seeking applications from suitably qualified candidates to fill the position of a Front Desk Officer in Ikeja, Lagos.

Responsibilities

• Resolve customer complaints via phone, email, or social media.
• Use telephones and other medium of communication to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Inform customers about developments, and new products of the company.
• To perform simple accounting task and other pertinent information such as addresses and phone numbers, which must always be up to date.
• Answer questions and educate potential customers on issues
• Act as the company gatekeeper/ambassador at all times.
• Send reports to management about frequently raised issues by customers from conversations had, suggest and advise management on ways to mitigate such complaints.
• Keep records and handle product recalls; that’s there must be report about products highly appreciated by customers.

Requirements and Qualifications

• Preferred Personality: Young vibrant female
• Any previous experience is an advantage
• Minimum of an OND in either English Language, Mass Communication, Sociology or any relevant field
• Candidate must be a christian, ready to resume immediately and must live within a close proximity to the office.

How to Apply
Interested and qualified candidates should send their Applications and CVs on or before 27th March, 2020, using the Job Title as the subject of the mail.