Afiaanyi Services Limited, an online market space is recruiting to fill the position of a Front Desk Office / Digital Marketer in Abuja, Nigeria.

Job Description

• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries
• Analyze digital data to draw key recommendations around website optimization
• Conduct social media audits to ensure best practices are being used
• Maintain digital dashboard of several different accounts
• Coordinate with sales team to create marketing campaigns
• Prepare emails to send out to customers
• Monitor key online marketing metrics to track success
• Create and maintain online listings across the company's platforms
• Ensure that the brand message is consistent

Requirements

• Minimum of Bachelor's Degree, HND, Master Degree, NCE qualification.

How to Apply

Interested and qualified candidates should send their application letter and CV on or before 26th October, 2020, using "Front Desk Officer/ Digital Marketer" as the Job Title.