• Fraud Monitoring Officer at Stanbic IBTC Bank

    work Stanbic IBTC Bank
    placeLagos
    Date Posted: 2019-03-07

    Stanbic IBTC Bank, a financial service insitution, is recruiting to fill the position of Fraud Monitoring Officer in Lagos.

    Job Details

    • Group Risk Management: understanding all risks - from the economic to the political - that could affect our global business, and offering guidance to all parts of the bank

    Job Purpose

    • To analyse, detect & prevent fraud on customers account and ensuring that losses to the bank and/or customers are minimized.
    Key Responsibilities/Accountabilities
    Customer Service:

    Internal:

    • Maintain a co-operative working relationship with co-workers.
    • Take ownership of queries until amicable resolution is reached
    • Display confidence, assertiveness, proactivity and accuracy when communicating.
    • Work with all staff in making sure that all losses are minimized and recoveries are maximized.
    • Maintain a co-operative working relationship with Management, Customer relations centre, Card Processing centre, Stanbic branches, and staff within the department.

    External:

    • Ensure that a high level of customer service is maintained in which queries and complaints are handled and resolved in an efficient manner with customers
    • Ensure that no adverse reputational risk / litigation accrues in terms of liabilities.
    • Must be confident, assertive and accurate when communicating.

    Escalation, Analysis and Reporting:

    • Ensure that unresolved issues matters are escalated to Line management for timely action.
    • Ensure that all new threats are escalated to the control stakeholders for appropriate action and rules are implemented to prevent such threats and subsequent losses.
    • Ensure daily, weekly and monthly statistics and analysis of alerts triggered and actioned.
    • Analysis of actual fraud, false positive and performance by rules that would assist rules improvement where applicable.

    Fraud Detection:

    • Maintain a vigilant and careful attitude in carrying out monitoring activities in order to detect possible fraudulent activities and address the situation at an early stage before potential losses become significant.
    • All alerts triggered on the Intellinx Fraud monitoring system must be actioned on a daily basis.
    • All triggered incidents should be certified to be completely genuine before being cleared and labelled as non-fraudulent

    Fraud Prevention:

    • Maintain a working relationship with the fraud desk team by constantly informing them of suspicious and unconfirmed activities on various accounts and ultimately requesting that these accounts should be blocked.
    • Constantly sensitize customers that are contacted and enlighten them concerning the importance of always keeping their account details confidential.
    • Follow up on all alerts in the pending queue must be done on a daily basis to keep the alerts in the pending queue to the minimum.

    Business Collaboration, Cross selling and Cost Saving:

    • Support the business in increasing customer base and selling products as advised

    Internal Relationships:

    • Risk Management - FCC
    • Contribute to their service delivery
    • Description or examples: Fraud Investigation
    • Information Technology - Application Support
    • Receive a service from them
    • Description or examples: Availability of the Fraud Monitoring Solution

    External Relationships:

    • Service Providers
    • Provide customer service
    • Description or examples: Vendors to the monitoring solutions
    Preferred Qualification and Experience
    • A Bachelor's degree in any related field
    • 1-3 years experience in Personal and Business Banking - Banking Operations,Global Market Operations,Risk Management , Business Support

    Knowledge/Technical Skills/Expertise:

    • Basic knowledge of the fraud monitoring system operational chain.
    • Experience in dealing with customer complaints.

    How to Apply

    Interested and qualified candidates should click here to apply




    work Stanbic IBTC Bank

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