SIMS Nigeria Limited - We specialize in the assembly, distribution and sales of consumer electronics from major brands such as - Samsung, Panasonic, Royal, Skyworth, Electrolux, Bosch, Philips and Powermatic.

We are recruiting to fill the position of a Female Customer Service Representative in Ikeja, Lagos.

Core Responsibilities

• Receive customers and address all issues concerning their faulty products.
• Prepare Job Card for all jobs with proper classification i.e. warranty or non-warranty.
• Forward all Job Card and faulty products to the Service centre supervisor.
• Preparation of defective parts failure report (Panel, PCB & Compressor)
• Preparation of daily work report.
• Daily follow up on the engineers to confirm status of jobs.
• Responsible for Happy calls to customers and dealers.
• Responsible for Spare part request in line with job card details.
• Responsible for Job completion feedback to the customer.

Requirements

• Bachelor's Degree or equivalent
• Minimum of 2 years experience in a similar role.
• Proficiency in the use of Microsoft office applications in MS Excel, Word and Powerpoint.

How to Apply
Interested and qualified candidates should click here to apply on or before 27th July, 2020.