Female Customer Care Executive (French) at Willers Solutionswork Willers SolutionsplaceLagosDate Posted: 2020-08-11
Willers Solutions - Our client; a reputable Electronics Company is looking to fill the role of a FEMALE CUSTOMER CARE EXECUTIVE (FRENCH)
· Maintaining a positive, empathetic and professional attitude toward customers at all times.
· Responding promptly to customer inquiries.
· Communicating with customers through various channels.
· Acknowledging and resolving customer complaints.
· Knowing our products inside and out so that you can answer questions.
· Processing orders, forms, applications, and requests.
· Keeping records of customer interactions, transactions, comments and complaints.
· Communicating and coordinating with colleagues as necessary.
· Providing feedback on the efficiency of the customer service process.
· Managing a team of junior customer service representatives.
· Ensure customer satisfaction and provide professional customer support.
· Effective Communication skills.
· Ability to multi-task
· Good Interpersonal Skills
· Min of B.Sc., HND in Business Administration; Mass Communication, French or any related field
· Min of 2-3 years Cognate experience as CUSTOMER CARE EXECUTIVE or Administration
· Proficiency in Speaking French is a MUST
Note: only qualified candidates will be shortlisted. Interested candidates should forward their CV ‘MS WORD FORMAT’ using ‘CUSTOMER CARE EXECUTIVE’ as subject of the mail.
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