Willers Solutions - Our client; a reputable Electronics Company is looking to fill the role of a FEMALE CUSTOMER CARE EXECUTIVE (FRENCH)

Job Description

· Maintaining a positive, empathetic and professional attitude toward customers at all times.

· Responding promptly to customer inquiries.

· Communicating with customers through various channels.

· Acknowledging and resolving customer complaints.

· Knowing our products inside and out so that you can answer questions.

· Processing orders, forms, applications, and requests.

· Keeping records of customer interactions, transactions, comments and complaints.

· Communicating and coordinating with colleagues as necessary.

· Providing feedback on the efficiency of the customer service process.

· Managing a team of junior customer service representatives.

· Ensure customer satisfaction and provide professional customer support.

Skills

· Effective Communication skills.

· Ability to multi-task

· Good Interpersonal Skills

· Decision-making

· Open-mindedness

· Responsiveness

· Timeliness

Qualification

· Min of B.Sc., HND in Business Administration; Mass Communication, French or any related field

· Min of 2-3 years Cognate experience as CUSTOMER CARE EXECUTIVE or Administration

· Proficiency in Speaking French is a MUST

Note: only qualified candidates will be shortlisted. Interested candidates should forward their CV ‘MS WORD FORMAT’ using ‘CUSTOMER CARE EXECUTIVE’ as subject of the mail.