• Female Customer Care Executive (French) at ​​Willers Solutions

    work ​Willers Solutions
    Date Posted: 2020-08-11

    Willers Solutions - Our client; a reputable Electronics Company is looking to fill the role of a FEMALE CUSTOMER CARE EXECUTIVE (FRENCH)

    Job Description

    · Maintaining a positive, empathetic and professional attitude toward customers at all times.

    · Responding promptly to customer inquiries.

    · Communicating with customers through various channels.

    · Acknowledging and resolving customer complaints.

    · Knowing our products inside and out so that you can answer questions.

    · Processing orders, forms, applications, and requests.

    · Keeping records of customer interactions, transactions, comments and complaints.

    · Communicating and coordinating with colleagues as necessary.

    · Providing feedback on the efficiency of the customer service process.

    · Managing a team of junior customer service representatives.

    · Ensure customer satisfaction and provide professional customer support.


    · Effective Communication skills.

    · Ability to multi-task

    · Good Interpersonal Skills

    · Decision-making

    · Open-mindedness

    · Responsiveness

    · Timeliness


    · Min of B.Sc., HND in Business Administration; Mass Communication, French or any related field

    · Min of 2-3 years Cognate experience as CUSTOMER CARE EXECUTIVE or Administration

    · Proficiency in Speaking French is a MUST

    Note: only qualified candidates will be shortlisted. Interested candidates should forward their CV ‘MS WORD FORMAT’ using ‘CUSTOMER CARE EXECUTIVE’ as subject of the mail.

    work ​Willers Solutions

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