Lorache Group - We are recruiting to fill the position of an Enterprise Support Engineer in Lagos.

Roles and responsibilities

• Provide end-to-end support for Enterprise services in terms of implementation, day-to-day operations and, monitoring and reporting.
• Maintain faster Response time to meet SLA.
• Responsible for preventive & corrective measures to meet network target KPIs.
• Responsible for fault and performance management of network.
• Escalate with other network teams to resolve customer related issues within SLA.
• Coordinate with different departments to ensure timely support & solution to enterprise customers.
• Provides analysis and root cause diagnosis for customer related issue for corrective maintenance.

Qualification Requirements

• Graduate / Diploma in Electronics & Communication or equivalent.
• CCNA Certification.
• Experience: 1 - 2 Years

Knowledge & Skills:

• Working knowledge on Cisco network switches and routers.
• Work experience in ISP / Telecom Domain is an add-on
• In depth knowledge of switching & routing protocols, IP sub-netting, VLAN, VPN, VRRP, ISIS, OSPF, MPLS, STP, Q-in-Q.
• Working knowledge of Cisco switching and routing equipment, SD-WAN, WTTH, FTTH, Point-to
• Point & Point-to-multipoint Radio setup.
• Knowledge of Network monitoring tools such as PRTG, OP Manager.

How to Apply
Interested and qualified candidates should send their updated CV on or before 30th January, 2021, using the Job Title as the subject of the email.