• Customer Support Specialist - Hausa & English at Bolt

    work Bolt
    Date Posted: 2020-08-07

    Bolt (formally Taxify) is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We are hiring a Customer Support Specialist - Hausa & English in Abuja Municipal, Federal Capital Territory, Nigeria.


    • We are looking for a talented Customer Support Specialist, who will make it easy and effortless for users of all Bolt products, regardless of their country of location.
    • Let’s build the future of moving around cities together!

    What you'll be doing

    • Represent Bolt in any Hausa and English spoken markets
    • Support all Bolt's users across all channels, including real time contacts, and help them get the most out of our apps
    • Create loyal fans by showing them we really care
    • Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support
    • Be a key player in building a support team in a challenging growth environment.


    • Understand what does outstanding customer support look like and be ready to go the extra mile
    • Be always ready to put customers first, be passionate about helping others
    • Be ready to work full-time in shifts, including weekends
    • Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
    • Be a hustler, not stopping after 20 obstacles a day
    • Have excellent spoken and written Hausa & English skills
    • Be passionate about new technologies, ride-sharing and food.


    • Motivating compensation
    • No corporate BS - we’re moving too fast for that
    • Modern office in the city centre - it's easy to get here from any part of the city
    • Amazing personal growth experience at one of the fastest-growing startups in Europe
    • Working with a motivated and talented international team
    • Impactful work - you’ll have a rare opportunity to build a product literally used by millions of people across the world.

    How to Apply
    Interested and qualified candidates should apply

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