• Customer Support Representative at Tizeti Network Limited

    work Tizeti Network Limited
    placeLagos
    Date Posted: 2020-07-27

    Tizeti Network Limited (Wifi.com.ng) is a growing NCC licensed Internet Service Provider for Africa. We are recruiting to fill the position of a Customer Support Representative in Lagos.

    Job Description

    • Receiving or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
    • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
    • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
    • Building lasting relationships with clients and other call centre team members based on trust and reliability.
    • Utilizing software, databases, scripts, and tools appropriately.
    • Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
    • Taking sales or recommendations for products or services that may better suit client needs.
    • Taking part in training and other learning opportunities to expand knowledge of the company and position.
    • Adhering to all company policies and procedures.

    Requirements

    • Applicants must have at least a 2.1 or HND in Administration or related fields.
    • Sound knowledge of Customer management (ITIL is an added advantage)
    • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
    • Understanding of company products, services, and policies.
    • Proficiency with computers, especially with CRM software, and strong typing skills.
    • Ability to ask prying questions and diffuse tense situations.
    • Strong time management and decision-making skills.
    • Applicant must have at 2-3 years working experience.
    • Adaptability and accountability.
    • Fluency in multiple languages may be desired.

    How to Apply
    Interested and qualified candidates should click here to apply


    work Tizeti Network Limited

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