VoguePay, a payment processor and aggregator company, is recruiting to fill the position of Customer Support Officer in Lagos.

Job Description

• Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
• Must effectively manage different communication channels:resolve customer complaints via all available phone, email.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Research, prioritize and resolve customer issues in timely and accurate fashion.
• Maintain documentation of customer inquiries and responses for future reference.
• Keep records of customer interactions, process customer accounts and file documents.
• Direct or route customer calls to appropriate personnel for assistance.
• Work with customer service manager to ensure proper customer service is being delivered.
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Handle dissatisfied customers in a polite and professional fashion.
• Track and follow-up all customer requests in a timely manner.
• Compile reports on overall customer satisfaction.

Skills and Requirements

• Must be able to work with minimum supervision, whilst being team oriented, hardworking and innovative.
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Must have Customer Relation skills and customer satisfaction orientation.
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Must be able to work under pressure, work with or without supervision.
• Must be learn able and teachable.
• Must be creative and initiative.
• Possess minimum of B. Sc / HHD.
• Not be more than 28 years of age.

How To Apply

Interested and qualified candidates should send their CVs on or before 20th May, 2019.