Pruvia Integrated Limited - Our client, a major player in Real Estate sector is recruiting to fill the position of Customer Support Executive in Lagos

Job Description

• As a Customer Support Executive, she will contribute and develop integrated marketing campaigns to promote products sales and services.

Responsibilities

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greet and welcome guests
• Answer questions and address complaints
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Handles the organization social media accounts
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs.

Requirements

• Proven customer support experience
• Familiarity with office machines (e.g. fax, printer etc.)
• Knowledge of office management and basic bookkeeping
• Track record of over-achieving quota
• Preferably female applicants
• Proficiency in Microsoft suite (word, excel etc)
• Minimum of 1-3 years experience in customer service/front desk officer
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Minimum of OND
• Proficient in English (oral and written)
• Strong communication and people skills
• Experience in Social Media savvy.

How To Apply

Interested and qualified candidates should forward their CV/Resume (with their valid addresses and contact numbers included) on or before 23rd May, 2019. The subject of your application should be the Job Title.