• Customer Service Representative (Inbound Agents) at Outcess

    work Outcess
    Date Posted: 2022-03-16

    Outcess is an integrated customer engagement and business process outsourcing company. We are recruiting to fill the position of a Customer Service Representative (Inbound Agents) in Lagos.


    • Making Inbound and Outbound calls
    • Ensuring that customers are satisfied with products or services
    • Letting customers or clients know about additional products or services
    • Determining the quickest, most effective ways to answer a client’s or customer’s questions
    • Escalating queries and concerns
    • Keep records of customer interactions, process customer accounts and file documents
    • Troubleshooting common issues with a product or service


    • OND / HND / Bachelor’s degree in Mass Communication or other related fields.
    • Not more than 34 years of age
    • Relevant experience in Customer Service is an advantage.
    • Strong phone contact handling skills and active listening.
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively
    • Excellent written and verbal communication skills.

    N45,000 - N50,000 monthly.

    Method of Application
    Interested and qualified candidates should send their CV on or before 7th April, 2022, using the Job Title as subject of the email.

    work Outcess

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