Customer Service Representative (Inbound Agents) at Outcesswork OutcessplaceLagosDate Posted: 2022-03-16
Outcess is an integrated customer engagement and business process outsourcing company. We are recruiting to fill the position of a Customer Service Representative (Inbound Agents) in Lagos.
- Making Inbound and Outbound calls
- Ensuring that customers are satisfied with products or services
- Letting customers or clients know about additional products or services
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Escalating queries and concerns
- Keep records of customer interactions, process customer accounts and file documents
- Troubleshooting common issues with a product or service
- OND / HND / Bachelor’s degree in Mass Communication or other related fields.
- Not more than 34 years of age
- Relevant experience in Customer Service is an advantage.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Excellent written and verbal communication skills.
N45,000 - N50,000 monthly.
Method of Application
Interested and qualified candidates should send their CV on or before 7th April, 2022, using the Job Title as subject of the email.
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