Customer Service Representative at Trusted Edge Consultwork Trusted Edge ConsultplaceLagosDate Posted: 2022-03-16
- Trusted Edge Consult is an educational and management consultancy firm registered in Nigeria to provide cutting edge career counselling, academic consultancy, training, value-added business advisory and business turnaround management services.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- High School Diploma, General Education Degree or equivalent.
- 0 - 2 years of work experience.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
METHOD OF APPLICATION
- Interested and qualified candidates should send their CV to: email@example.com using the Job Title as the subject of the email on or before 18th March,2022.
Trusted Edge Consult
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