• Customer Service Representative at ​Getfit Technologies Limited

    work ​Getfit Technologies Limited
    Date Posted: 2020-08-10

    Getfit Technologies Limited is one of the fastest growing indigenous startups, that focuses on fitness wear-ables and highly customer centric. We are recruiting to fill the position of a Customer Service Representative in Abuja.

    Job Summary

    • Responsible for acting as a liaison between customers and the company. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

    Primary Responsibilities

    • Sell products and services on your assigned work platform.
    • Resolve customer complaints via phone calls, email, or social media.
    • Use your assigned work platform to reach out to customers and verify account information.
    • Greet customers warmly and ascertain problem or reason for calling.
    • Cancel or upgrade orders.
    • Assist with placement of orders, refunds, or exchanges.
    • Advise customers on company products and services.
    • Take payment information and other pertinent information such as addresses and phone numbers.
    • Act as the face of the company.
    • Suggest solutions when a product malfunctions.
    • Handle product recalls.
    • Persuade customers to reconsider cancellation.
    • Inform customer of deals and promotions.
    • Utilize computer technology to handle high call volumes.
    • Work with customer service supervisor to ensure proper customer service is delivered.
    • Close out or open call records.
    • Compile reports on overall customer satisfaction.
    • Maintaining a positive, empathetic and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.


    • Minimum of a B.A, B.Sc. or HND in any related field.
    • Minimum of two years' experience as a Customer Service Representative in a fast paced organization.

    Skills & Competencies:

    • Persuasive speaking & writing skills.
    • Empathy.
    • Clear communication skills.
    • Quick thinking
    • Ability to work under pressure.
    • Ability to meet targets.

    Key Performance Indicators:

    • Volume of closed sales, relative to target.
    • Volume of Prospects converted to customers, relative to Prospects engaged.
    • Percentage of First Call / Request Resolution.
    • Number of Abandoned Request.

    How to Apply
    Interested and qualified candidates should send their CV / Resume and Cover Letter on or before 11th August, 2020, using the "Job Title" as the subject of the email.

    work ​Getfit Technologies Limited

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