Getfit Technologies Limited is one of the fastest growing indigenous startups, that focuses on fitness wear-ables and highly customer centric. We are recruiting to fill the position of a Customer Service Representative in Abuja.

Job Summary

• Responsible for acting as a liaison between customers and the company. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Primary Responsibilities

• Sell products and services on your assigned work platform.
• Resolve customer complaints via phone calls, email, or social media.
• Use your assigned work platform to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade orders.
• Assist with placement of orders, refunds, or exchanges.
• Advise customers on company products and services.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Act as the face of the company.
• Suggest solutions when a product malfunctions.
• Handle product recalls.
• Persuade customers to reconsider cancellation.
• Inform customer of deals and promotions.
• Utilize computer technology to handle high call volumes.
• Work with customer service supervisor to ensure proper customer service is delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.

Requirements

• Minimum of a B.A, B.Sc. or HND in any related field.
• Minimum of two years' experience as a Customer Service Representative in a fast paced organization.

Skills & Competencies:

• Persuasive speaking & writing skills.
• Empathy.
• Clear communication skills.
• Quick thinking
• Ability to work under pressure.
• Ability to meet targets.

Key Performance Indicators:

• Volume of closed sales, relative to target.
• Volume of Prospects converted to customers, relative to Prospects engaged.
• Percentage of First Call / Request Resolution.
• Number of Abandoned Request.

How to Apply
Interested and qualified candidates should send their CV / Resume and Cover Letter on or before 11th August, 2020, using the "Job Title" as the subject of the email.