• Customer Service Representative at ​Exinity Group

    work ​Exinity Group
    Date Posted: 2020-07-27

    Exinity Group - We are looking for people who are passionate about making a strong contribution to Exinity Group’s growth to join our team in the position of a Customer Service Representative, English Speaking in Abuja, Federal Capital Territory.


    • Assist clients worldwide through a live support;
    • Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments;
    • Demonstrate impeccable telephone etiquette and management;
    • Handle back office queries;
    • Support clients with technical and troubleshooting issues;
    • Report to the management;
    • Deal with complaints of a varying nature promptly and effectively;
    • Provide support and troubleshooting on MetaTrader platforms;
    • Liaise with all departments to resolve issues;
    • Liaise with the Compliance Officer regarding complaints and approval of accounts;
    • Provide all relevant information to clients regarding documents and materials for becoming a client.


    • Higher education in Linguistics or a related field;
    • Previous experience in a similar position will be considered an advantage;
    • Excellent knowledge of Chinese and English languages; knowledge of any other language will be considered as an advantage;
    • Excellent spoken and written communication skills;
    • Ability to work efficiently under pressure;
    • Excellent computer skills (Microsoft Excel and Word);
    • Knowledge of MetaTrader platforms will be considered an advantage.

    Competitive remuneration package.

    How to Apply
    Interested and qualified candidates should click here to apply

    work ​Exinity Group

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