Customer Service Representative at Exinity Groupwork Exinity GroupplaceAbujaDate Posted: 2020-07-27
Exinity Group - We are looking for people who are passionate about making a strong contribution to Exinity Group’s growth to join our team in the position of a Customer Service Representative, English Speaking in Abuja, Federal Capital Territory.
- Assist clients worldwide through a live support;
- Answer e-mails, assist with the opening of client accounts, amend existing accounts, maintain client records and liaise with appropriate departments;
- Demonstrate impeccable telephone etiquette and management;
- Handle back office queries;
- Support clients with technical and troubleshooting issues;
- Report to the management;
- Deal with complaints of a varying nature promptly and effectively;
- Provide support and troubleshooting on MetaTrader platforms;
- Liaise with all departments to resolve issues;
- Liaise with the Compliance Officer regarding complaints and approval of accounts;
- Provide all relevant information to clients regarding documents and materials for becoming a client.
- Higher education in Linguistics or a related field;
- Previous experience in a similar position will be considered an advantage;
- Excellent knowledge of Chinese and English languages; knowledge of any other language will be considered as an advantage;
- Excellent spoken and written communication skills;
- Ability to work efficiently under pressure;
- Excellent computer skills (Microsoft Excel and Word);
- Knowledge of MetaTrader platforms will be considered an advantage.
Competitive remuneration package.
How to Apply
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