• Customer Service Representative​ at ​Corporate World Wear

    work Corporate World Wear
    Date Posted: 2020-11-21

    Corporate World Wear, an Online Fashion retail company, is hiring a Customer Service Representative in Lagos.

    Job Description

    • Maintain financial accounts by processing customer adjustments
    • Recommend potential products or services to management by collecting customer information and analyzing customer needs
    • Prepare product or service reports by collecting and analyzing customer information
    • Generate sales leads
    • Identify and assess customers' needs to achieve satisfaction
    • Build sustainable relationships of trust through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Use telephones to reach out to customers and verify account information
    • Greet customers warmly and ascertain problem or reason for calling
    • Cancel or upgrade accounts
    • Assist with placement of orders, refunds, or exchanges
    • Attempt to persuade customer to reconsider cancellation
    • Inform customer of deals and promotions
    • Sell products and services
    • Compile reports on overall customer satisfaction
    • Resolve customer complaints via phone, email, mail or social media.

    Job Qualification

    • OND qualification.

    How to Apply

    Interested and qualified candidates should apply on or before 30th November, 2020.

    work Corporate World Wear

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