• Customer Service Officer (Female) at Willers Solutions Limited

    work Willers Solutions Limited
    Date Posted: 2020-08-25

    Willers Solutions Limited - Our client, a reputable Multi-media & ICT company is recruiting suitably qualified candidates to fill the position of a Customer Service Officer (Female) in Abuja (FCT)

    Job Description

    • Maintaining a positive, empathetic and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
    • Knowing our products inside and out so that you can answer questions.
    • Processing orders, forms, applications, and requests.
    • Keeping records of customer interactions, transactions, comments and complaints.
    • Communicating and coordinating with colleagues as necessary.
    • Providing feedback on the efficiency of the customer service process.
    • Managing a team of junior customer service representatives.
    • Ensure customer satisfaction and provide professional customer support.


    • Minimum of OND.
    • Min of 1 year Cognate experience as Customer Service.


    • Well Outspoken
    • Active Listening
    • Adaptability
    • Attentiveness
    • Conflict resolution
    • Creativity
    • Decision-making
    • Effective communication
    • Empathy
    • Open-mindedness
    • Patience
    • Quick thinking
    • Responsiveness
    • Timeliness.

    Method of Application
    Interested and qualified candidates should send their CV in MS Word format using "Customer Service Officer" as the subject of the email.

    Note: Only qualified candidates will be shortlisted.

    work Willers Solutions Limited

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