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Customer Service Officer at The Workplace Centre Limited
work The Workplace Centre LimitedplaceOgun (Sagamu) & Rivers (Port Harcourt)Date Posted: 2021-04-13The Workplace Centre Limited - We are a World Class Skills Development and HR / ICT Consulting Services organization that adds significant value to our clients and society. We are hiring Customer Service Officers in Ogun (Sagamu) & Rivers (Port Harcourt).
Key Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Educational Qualification
- A Bachelor’s degree or HND in Business Administration, or a related field
Experience:
- 2 years professional experience in similar capacity
- Must be a Female
How to Apply
Interested and qualified candidates should send their CV on or before 28th April, 2021, using the "Role and Location" as the subject of the e-mail.
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