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Customer Service Officer at Proten International
Proten International is a leading international Human Resource and Management Consulting firm which provides a range of Advisory and Transformation solutions. We are recruiting to fill the position of Customer Service Officer in Lekki, Lagos.
Key Responsibilities
- Check-in on member onboarding journey to identify blockages to approve the member.
- Approach issue members face with a perception of eliminating such issues in the corresponding channel (Call, Chat). (Essential)
- Liaise with respective teams, and partners to ensure all member’s requests, open transactions, complaints are managed through an effective resolution process using slack.
- Ensure members are enabled to complete the sign up process.
- Effectively provide product information/demonstration to prospective and new members and when requested.
- Attend all training sessions (Essential).
- Gather product feedback and communicate to relevant stakeholders.
Key Requirements
- Candidates should possess a Bachelor's Degree qualification
- 2+ years of work experience in a fast-paced environment in sales and business development teams preferably in banking, fintech.
- Problem solver, perfect written and spoken communication
- Analytical profile with experience in customer service, telemarketing, customer experience.
- Joy in building things from scratch, if something needs to get done you are reliable to provide solutions.
- Comfort in ambiguity, you seek adventure and an accelerated career path.
- Ready to get your hands dirty, because you will have to “roll up your sleeves”
- Willingness to work weekends, occasional holidays, and outside of standard 9-5 business hours
- Fluency in English and other Nigerian languages.
Salary
N60,000 - N80,000 Monthly.How to Apply
Interested and qualified candidates should apply 23rd June, 2022.
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