• Customer Service Officer at ​Proten International

    work ​Proten International
    Date Posted: 2022-04-29

    Proten International is a leading international Human Resource and Management Consulting firm which provides a range of Advisory and Transformation solutions. We are recruiting to fill the position of Customer Service Officer in Lekki, Lagos.

    Key Responsibilities

    • Check-in on member onboarding journey to identify blockages to approve the member.
    • Approach issue members face with a perception of eliminating such issues in the corresponding channel (Call, Chat). (Essential)
    • Liaise with respective teams, and partners to ensure all member’s requests, open transactions, complaints are managed through an effective resolution process using slack.
    • Ensure members are enabled to complete the sign up process.
    • Effectively provide product information/demonstration to prospective and new members and when requested.
    • Attend all training sessions (Essential).
    • Gather product feedback and communicate to relevant stakeholders.

    Key Requirements

    • Candidates should possess a Bachelor's Degree qualification
    • 2+ years of work experience in a fast-paced environment in sales and business development teams preferably in banking, fintech.
    • Problem solver, perfect written and spoken communication
    • Analytical profile with experience in customer service, telemarketing, customer experience.
    • Joy in building things from scratch, if something needs to get done you are reliable to provide solutions.
    • Comfort in ambiguity, you seek adventure and an accelerated career path.
    • Ready to get your hands dirty, because you will have to “roll up your sleeves”
    • Willingness to work weekends, occasional holidays, and outside of standard 9-5 business hours
    • Fluency in English and other Nigerian languages.

    N60,000 - N80,000 Monthly.

    How to Apply
    Interested and qualified candidates should apply 23rd June, 2022.

    work ​Proten International

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