• Customer Service Officer at ​ICS Outsourcing Limited

    work ​ICS Outsourcing Limited
    Date Posted: 2021-06-21

    ICS Outsourcing Limited, a Business Support Solution Company, is hiring a Customer Service Officer in Nigeria.

    Job Responsibilities

    • Manage large amounts of incoming phone calls
    • Generate sales leads
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid, and complete information by using the right methods/tools
    • Meet personal/customer service teamsales targets and call handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines, and policies
    • Take the extra mile to engage customers.

    Qualification / Experience

    • B.Sc / HND in any relevant field.
    • Must understand 2 local languages
    • Proven customer support experience or experience as a Client Service Representative
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively.

    How to Apply
    Interested and qualified candidates should apply on or before 16th August, 2021.

    work ​ICS Outsourcing Limited

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