Customer Service Officer at ICS Outsourcingwork ICS OutsourcingplaceLagosDate Posted: 2020-07-31
ICS Outsourcing - We are recruiting to fill the position of a Customer Service Officer in Yaba, Lagos.
- We are currently looking to hire a Customer Service Officer for our client. The ideal candidate should be passionate about satisfying the needs of customers.
- Answer customer’s enquiry via phone call, WhatsApp chat, Instagram and Facebook.
- Use telephone to reach out to customers and verify account information after payment is done by the customer.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Handle customer’s complaint and provide solutions by contacting the immediate supervisor.
- Greet customers warmly and ascertain reason for calling.
- Persuading customers to reconsider cancelling an order or refund.
- Minimum of OND qualification.
- 0-2years experience in a similar role.
- Must be organized and punctual.
- Excellent verbal and written communication skills.
N40,000 / Month.
How to Apply
Interested and qualified candidates should send their CV on or before 31st August, 2020, with the job title as subject of the email.
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