• Customer Service Officer at ​ICS Outsourcing

    work ​ICS Outsourcing
    Date Posted: 2020-07-31

    ICS Outsourcing - We are recruiting to fill the position of a Customer Service Officer in Yaba, Lagos.

    Job Description

    • We are currently looking to hire a Customer Service Officer for our client. The ideal candidate should be passionate about satisfying the needs of customers.

    Key Responsibilities

    • Answer customer’s enquiry via phone call, WhatsApp chat, Instagram and Facebook.
    • Use telephone to reach out to customers and verify account information after payment is done by the customer.
    • Take payment information and other pertinent information such as addresses and phone numbers.
    • Handle customer’s complaint and provide solutions by contacting the immediate supervisor.
    • Greet customers warmly and ascertain reason for calling.
    • Persuading customers to reconsider cancelling an order or refund.

    Job Requirements

    • Minimum of OND qualification.
    • 0-2years experience in a similar role.
    • Must be organized and punctual.
    • Excellent verbal and written communication skills.

    N40,000 / Month.

    How to Apply

    Interested and qualified candidates should send their CV on or before 31st August, 2020, with the job title as subject of the email.

    work ​ICS Outsourcing

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