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Customer Service Officer at Beebeejump
Beebeejump is a Renewable Energy company specialized in providing efficient and affordable electricity at different scale. We are recruiting to fill the position of a Customer Service Officer in Ikeja, Lagos.
Responsibilities
- Maintaining a positive, empathetic and professional attitude toward customersat all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide.
Requirements
- Candidates should possess an OND / HND / Bachelor's Degree with a minimum of 1 year work experience.
Method of Application
Interested and qualified candidates should send their CV on or before 9th August, 2021, using "Customer Service Officer / Ikeja" as the subject of the email.
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