• Customer Service Officer (21 Openings) at Patricia Technologies Limited

    work Patricia Technologies Limited
    Date Posted: 2020-07-09

    Patricia is an e-commerce company that trades Bitcoin and Gift cards that can be used for in-app purchases. We are hiring Customer Service Officers in Lagos.

    Slot: 21 Openings

    Job Description

    • We are currently seeking Customer oriented personnel to join our operations department. You will be focusing on direct customer servicing via telephone and taking ownership of each enquiries/complaints with proper follow up, actions to ensure resolution does reaching customer satisfaction.


    • Proven customer support experience - a minimum of 1-3 years (must have worked in a high influx e-commerce business like Jumia, Konga, etc)
    • Strong phone contact handling skills and active listening.
    • Familiar with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills, Ability to multi-task, prioritize and manage time effectively
    • Ability to develop and manage a system of operation (top-notch organizational Skills).
    • Expertise in managing conversations on social media.
    • Passionate about customer service
    • Highly entrepreneurial - comfortable with ambiguity and taking initiative
    • Excellent collaborator and team player
    • Excellent communication skills, both oral and written
    • Good grammar, spelling and punctuation
    • Good typing speed (ideally above 45 wpm). This will be tested below.
    • Previous experience in Customer Service in Crypto, Fintech, E-commerce related company is an added advantage

    How to Apply
    Qualified and Interested candidates should forward Application letter and Resume with Typing Speed Test result to: careers@patricia.com.ng using the position as the subject of mail on or before 16th July 2020.

    Application Deadline
    16th July, 2020:

    Typing Speed Test
    Please follow instructions below:

    • Go to http://www.typingtest.com/ to complete a type speed test.
    • On the left, select English, 1 minute, and Aesop's Fables.
    • Click the green "Start Test" button.
    • Upload a screen shot of your results with your application (type speed number, error number, adjusted speed number).

    work Patricia Technologies Limited

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