Role Model School (RMS), a Christian school founded in 2001 by Daystar Christian Centre, is hiring a Customer Service/ Front Desk Officer in Lagos.

Job Summary

• Customer Service/ Front Desk Officer will act as a liaison, provide product/services information and resolve any emerging problems that our customer might face with accuracy and efficiency.
• He/she is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Job Responsibilities

• To build and manage the ambience of the front office.
• Manage incoming calls with pleasant phone manner.
• Manage correspondence between school, parent and prospective parent
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with Parents/Pupils/Colleagues through open and interactive communication.
• Provide accurate, valid and complete information during inquiry.
• Handle parent complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of parent interactions, process and file documents
• Take the extra mile to engage customers

Job Requirements
Person’s Specification:

• Education: A degree in Humanities and Social Sciences from a reputable University
• Experience: At least two (2) years’ work experience in customer service.
• Work experience within an Administrative team.

Job Competences:

• A good command of written and spoken English
• Strong phone contact handling skills and active listening
• Familiarity with MS office package
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work in a team
• Good administrative skills.

How to Apply

Interested and qualified candidates should forward updated version of their CV on or before 27th March, 2019.