• Customer Service Executive at Myrtle Management Consultants

    work Myrtle Management Consultants
    placePort harcourt, Rivers
    Date Posted: 2020-07-12

    Myrtle Management Consultants - Our client is a logistics company professionally supporting its clients timely, efficiently, securely, affordably, and professionally with supply chain management solutions to support their project, contract, e-commerce, onsite logistics.

    Their goal is to be the known for a renowned customer service delivery in the business and to develop and maintain a best -in -class infrastructure to ensure employee satisfaction, which drives customer loyalty leading to sustained profit growth and creating improved company value. Located in the heart of Port-Harcourt, Rivers State with the vision to cover the South- South region, they seek to hire a professional and young Customer Service Executive to join their growing team and promote their business goals and objectives.

    Job Description
    • Receive and dispatch orders for products or deliveries
    • Ensure smooth and timely freight process flow
    • Ensure accurate and timely data entry into our operating system
    • Track and trace shipments as required
    • Utilize Process Monitors and Workflows on daily basis
    • Ensure timely movement and delivery of freight to customers
    • Ensure documents are timely sent to customer or broker for customs purposes
    • Ensure accurate and timely client invoicing
    • Interact with our customers in arranging their shipments, exceeding customer service expectations
    • Contribute to maintain strong relationships with suppliers
    • Always meet compliance to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
    • Understand department process flow, constantly looking for areas of improved efficiency
    • Ensure all customers' service work order and service contract, standard operating procedures, SLAs are followed and update
    • Meet KPI standards, as per the company procedures
    • Overseas communications, timely responses to emails and requests (internal and external)
    • Various reporting responsibilities as needed
    • Maintain logs and records of calls, hard copies of customer files and billing activities and other information.
    • Monitor the route and status of field team to coordinate and prioritize their schedule
    • Respond to any issues and follow-up by coordinating with the appropriate departments or field team

    • 6 months to 1-year related experience and/or training; or equivalent combination of education and experience
    • Understanding of transportation documentation and terms is a plus
    • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
    • Pro-active, strong organizational skills
    • Good computer skills (Excel, Word, PowerPoint)
    • Fluent in English

    Additional Information

    Deadline for submission is July 18, 2020. Interviews are on a rolling basis to this date. Only shortlisted candidates will be contacted.

    Remuneration is competitive.

    Method of Application

    interested qualified candidates should click here to apply

    work Myrtle Management Consultants

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