Owens and Xley Consults, a business advisory and consulting services company, is hiring a Customer Service / Executive Assistant in Lagos

Job Overview

• The Customer Service Officer / Executive Assisant attracts potential customers by answering product and service questions; suggesting information about other products and services
• S/he will process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction, while staying true to the company's core values
• S/he will also assist the Managing Director in organizing her calendar, and carrying out her daily official engagements.

General Responsibilities

• Open and maintain customer accounts by recording account information
• Ensure clients are attended to in a professional manner
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up with client and inhouse team to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs based on feedback collated
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Work with customer service manager to ensure proper customer service is being delivered
• Compile daily, weekly and monthly reports on overall customer satisfaction
• Handle changes in policies or renewals
• Book, reschedule or cancel consultation appointments
• Confirm receipt of consultation fee
• Measure fabric brought in by the client.

Post Consultation:

• Confirm all sketches are drawn by the designer and approved by the client
• Confirm complete invoice and send to client
• Confirm measurements have been taken in store or sent in by the client electronically. There is a measurement guide to ensure measurements are taken correctly, always use it to cross check, especially with international clients.
• Confirm receipt of 80% deposit
• Crosscheck for all style changes and comments from client
• Send order to production team (stating all changes where clients have communicated so).

Educational Qualifications

• B.Sc / HND in any discipline
• 1-2 years experience as a customer service representative.
• Experience in the fashion industry is an added advatnage.

Person Specification

• High level of professionalism
• Research skills
• Organizational and coordination skills
• Result-oriented team player with exceptional motivation and interpersonal skills.
• High proficiency in MS Office Suite
• Must be able to prepare management reports and correspondence.

Salary

• N80,000 - N100,000 monthly.

How to Apply
Interested and qualified candidates should send their CV on or before 16th September, 2020, using the Job Title as the subject of the mail.

Note: Only candidates who meet the above requirements are invited to apply.