• Customer Service / Executive Assistant at ​Owens and Xley Consults

    work ​Owens and Xley Consults
    Date Posted: 2020-09-03

    Owens and Xley Consults, a business advisory and consulting services company, is hiring a Customer Service / Executive Assistant in Lagos

    Job Overview

    • The Customer Service Officer / Executive Assisant attracts potential customers by answering product and service questions; suggesting information about other products and services
    • S/he will process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction, while staying true to the company's core values
    • S/he will also assist the Managing Director in organizing her calendar, and carrying out her daily official engagements.

    General Responsibilities

    • Open and maintain customer accounts by recording account information
    • Ensure clients are attended to in a professional manner
    • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up with client and inhouse team to ensure resolution
    • Maintain financial accounts by processing customer adjustments
    • Recommend potential products or services to management by collecting customer information and analyzing customer needs based on feedback collated
    • Prepare product or service reports by collecting and analyzing customer information
    • Contribute to team effort by accomplishing related results as needed
    • Manage large amounts of incoming calls
    • Identify and assess customers needs to achieve satisfaction
    • Build sustainable relationships of trust through open and interactive communication
    • Work with customer service manager to ensure proper customer service is being delivered
    • Compile daily, weekly and monthly reports on overall customer satisfaction
    • Handle changes in policies or renewals
    • Book, reschedule or cancel consultation appointments
    • Confirm receipt of consultation fee
    • Measure fabric brought in by the client.

    Post Consultation:

    • Confirm all sketches are drawn by the designer and approved by the client
    • Confirm complete invoice and send to client
    • Confirm measurements have been taken in store or sent in by the client electronically. There is a measurement guide to ensure measurements are taken correctly, always use it to cross check, especially with international clients.
    • Confirm receipt of 80% deposit
    • Crosscheck for all style changes and comments from client
    • Send order to production team (stating all changes where clients have communicated so).

    Educational Qualifications

    • B.Sc / HND in any discipline
    • 1-2 years experience as a customer service representative.
    • Experience in the fashion industry is an added advatnage.

    Person Specification

    • High level of professionalism
    • Research skills
    • Organizational and coordination skills
    • Result-oriented team player with exceptional motivation and interpersonal skills.
    • High proficiency in MS Office Suite
    • Must be able to prepare management reports and correspondence.


    • N80,000 - N100,000 monthly.

    How to Apply
    Interested and qualified candidates should send their CV on or before 16th September, 2020, using the Job Title as the subject of the mail.

    Note: Only candidates who meet the above requirements are invited to apply.

    work ​Owens and Xley Consults

Click here to join our Telegram community

Click here to report a suspicious job posting

Subscribe to our mailing list

Share this Job