• Customer Care Support Engineer at Ascentech Services Limited

    work Ascentech Services Limited
    placeLagos
    Date Posted: 2019-05-16

    Ascentech Services Limited, a Human Resource Solution company, is recruiting to fill the position of Customer Care Support Engineer in Lagos.

    Responsibilities/Duties
    Quotation Preparation:

    • Receive quotation request from Service Support / Sales Team / Service team
    • Get Machine serial number details
    • Download part list book, identify / pick correct part numbers from Part-list book and confirm from Service Team
    • Send proposals (Techno-commercial quotations) to customers by email.
    • Print quotations and handover to Sales Support to file in respective sales engineer file
    • Keep all quotations in respective customer folder (soft copy)
    • Prepare AMC quotations
    • Maintain Quotation Register and circulate regularly

    Order Receiving Process:

    • Sales communication
    • Forward all customer mails related to sales communication to Sales Support
    • Forward all service related mails to Service Support

    Experience & Essential Requirements

    • Minimum of 2 years experience in customer support.
    • Back office coordination.
    • Strong mechanical and electrical skills in understanding part numbers, electrical drawing, mechanical drawings etc.

    Required Education

    • HND/B.Sc in Electrical / Mechanical Engineering or a related Engineering discipline.

    Required Skills:

    • Must be self-driven and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills.
    • Must be multitasking.
    • Smart and must be team player.
    • Must be proficient in Microsoft Office, including Word and Excel.
    • Knowledge of email platform is must.
    • Available for 24-hours for any emergency calls from customers or office.

    How to Apply

    Interested and qualified candidates should send their CVs on or before 31st May, 2019, stating the position in the mail subject line.


    Note: Only shortlisted candidates will be contacted.


    work Ascentech Services Limited

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