Topmode Technology, a Ride Hailing company in Nigeria.

RESPONSIBILITIES

• Update and maintain customer information in the database.
• Understand the kind of services we offer during the job training.
• Provide customers with all the information that they require.
• Keep track of customer accounts by recording their account information and the issues they have reported.
• Handle customer complaints actively and ensure its resolution on time.
• Take orders and calculate the charges by processing customers’ information.
• Answer customer questions and maintain healthy relationships with the customers.
• Review customer accounts for any changes.
• Resolve customer complaints on time and ensure the quality of services is maintained.
• Handle change in policies of the company and explain them to the customer.
• Generate sales leads for our clients.
• Maintain a record of all the tasks undertaken and submit it to the higher management.

REQUIREMENTS

• Bachelor’s Degree in any discipline.
• High School Diploma with relevant experience will also be considered.
• 2+ years of experience as a Sales Representative or Front Desk Representative or related role in the Customer Service industry.
• Excellent knowledge about CRM Softwares like Zoho, Zendesk, etc.
• Knowledge of social media will be an added benefit.
• Ability to provide results under pressure.
• Excellent communication and interpersonal skills.
• Good problem-solving skills.

METHOD OF APPLICATION

Interested and qualified candidates should send their CV to: hr@topmodeltd.xyz using the Job Title as the subject of the email.on or before 18th January,2022.