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Customer Care Representative at StableDoc
StableDoc combines next generation AI-driven telehealth, in-home health and standard hospital services with blockchain technology to deliver evidence-based health services to our patients around the world. The blockchain platform features the revolutionary use of NFTs to capture patient-permission health data, along with StableDoc smart contracts to offer payment between healthcare providers and consumers in a fast, secure and transparent manner that requires no third party interference.
RESPONSIBILITIES
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and verify account information
- Act as the company gatekeeper
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Sell products and services
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Keep records of customer interactions and transactions
- Greet customers warmly and ascertain problem or reason for calling
- Activate, cancel or upgrade customers/partners accounts
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Answer questions about services terms and conditions
- Engage with customers
- Direct unresolved issues to a the unit responsible if needed
- Provide customers with information on product and services
- Maintain customers database
- Follow company process accurately and efficiently.
REQUIREMENTS
- Must be educated up to a minimum of Degree Level and have basic computer skills.
- A candidate for the position must have had at least 2 years of working experience in a customer service or sales related role where he/she directly interacted with a business’s customers.
- A suitable candidate will have a proven record in providing customer service either through telephone, online web-support, face-to-face or through other methods of communication.
- Communication skill
- Interpersonal and customer service skills
- Analytical and problem-solving skills
- Multitasking and organizational skills
- Technological Savvy
- Ability to answer a high volume of calls and/or emails daily
- Ability to share work among customer support team
- Attentiveness and patience
- Time-management skills
- Ability to find the positive in any situation.
METHOD OF APPLICATION
- Interested and qualified candidates should send their Curriculum Vitae (CV) to: career@stabledoc.com using the Job Title as the subject of the mail.on or before 15th January,2022.
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