• Customer Care Representative at StableDoc

    work StableDoc
    Date Posted: 2022-01-03

    StableDoc combines next generation AI-driven telehealth, in-home health and standard hospital services with blockchain technology to deliver evidence-based health services to our patients around the world. The blockchain platform features the revolutionary use of NFTs to capture patient-permission health data, along with StableDoc smart contracts to offer payment between healthcare providers and consumers in a fast, secure and transparent manner that requires no third party interference.


    • Resolve customer complaints via phone, email, mail, or social media
    • Use telephones to reach out to customers and verify account information
    • Act as the company gatekeeper
    • Attempt to persuade customer to reconsider cancellation
    • Inform customer of deals and promotions
    • Sell products and services
    • Utilize computer technology to handle high call volumes
    • Work with customer service manager to ensure proper customer service is being delivered
    • Keep records of customer interactions and transactions
    • Greet customers warmly and ascertain problem or reason for calling
    • Activate, cancel or upgrade customers/partners accounts
    • Advise on company information
    • Take payment information and other pertinent information such as addresses and phone numbers
    • Answer questions about services terms and conditions
    • Engage with customers
    • Direct unresolved issues to a the unit responsible if needed
    • Provide customers with information on product and services
    • Maintain customers database
    • Follow company process accurately and efficiently.


    • Must be educated up to a minimum of Degree Level and have basic computer skills.
    • A candidate for the position must have had at least 2 years of working experience in a customer service or sales related role where he/she directly interacted with a business’s customers.
    • A suitable candidate will have a proven record in providing customer service either through telephone, online web-support, face-to-face or through other methods of communication.
    • Communication skill
    • Interpersonal and customer service skills
    • Analytical and problem-solving skills
    • Multitasking and organizational skills
    • Technological Savvy
    • Ability to answer a high volume of calls and/or emails daily
    • Ability to share work among customer support team
    • Attentiveness and patience
    • Time-management skills
    • Ability to find the positive in any situation.


    • Interested and qualified candidates should send their Curriculum Vitae (CV) to: career@stabledoc.com using the Job Title as the subject of the mail.on or before 15th January,2022.

    work StableDoc

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