Kennedia consulting - We are hiring Customer Care Representatives for our client in Lagos.

Pay: Attractive

Reporting line: HOD, Customer Care

Responsibilities:

• Keep record and resolve customerenquiries, comments and complaints via phone, email or social media.
• Effectively manage and respond promptly to large amounts of incoming calls and emails.
• Follow complacent communication procedures, guidelines and policies.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Take the extra mile to engage customers to achieve satisfaction.
• Transaction reporting and monitoring.
• Carry out a knowledge sharing session about organization’s products and keep up to date with changes.
• Build sustainable relationships of trust through open and interactive communication by using the right methods/tools to provide accurate, valid and complete information.

Qualification

BSc in Social Sciences or related field.

At least 2years experience or above in similar role.

Method of Application

Interested and qualified candidates should send their CVs on or before April 30th 2019, using role applied as subject of mail e.g. “Customer Care Representive".