• Givenbiz Pre Vasity College is an academic solutions provider offering a customized learning program for each and every student. We have learning programs to fit any family’s needs and preferences - whether it’s in-home tutoring or online test class. Givenbiz is one of the faster growing independent international education consultancies, specialized in helping Nigerian students to gain admission into Nigeria universities and abroad.

RESPONSIBILITIES

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our Services inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support

REQUIREMENTS

• High School Diploma, General Education Degree or equivalent.
• 0 - 2 years of work experience.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

METHOD OF APPLICATION

• Interested and qualified candidates should send their CV to: career@givenbizprevarsity.org.ng using the Job Title as the subject of the email on or before 24th May, 2022.